Code of Practice for Members
In addition to fulfilling all appropriate statutory obligations, members are also asked to observe the following Code of Practice:
- Manage and, where appropriate staff the business in such a way as to maintain a high standard of customer care, cleanliness, courtesy and repair, to ensure customer safety and comfort.
- Deal promptly and courteously with all enquiries, requests, reservations, correspondence and complaints.
- Provide accurate details of the services, products and amenities available to customers, whether by advertisement, brochure, word of mouth or any other means, in sufficient detail so that the customer is not misled.
- Make clear to customers exactly what is included in the prices quoted for any of these services, products and amenities. Details of any additional surcharges should be revealed.
- Provide written confirmation for advance and/or party bookings when requested by the customer.
- Provide for each customer, on request, details of payment and a receipt.
- Glasgow City Marketing Bureau reserves the right to terminate membership if: (i) Membership invoice or other invoices are not paid within 30 days of the date of issue. (ii) Glasgow City Marketing Bureau consider that the terms of this code of practice have not been complied with.
Downloads
Glasgow City Marketing Bureau, Membership Terms & Conditions (40.0 KB)